Senior 3D Transformation Manager (Freelance)

Are you passionate about the potential of 3D in fashion? Curious how technology can help the fashion industry become better and more sustainable? Are you obsessed with customer happiness and eager to join an exciting SaaS start-up adventure in Amsterdam? Keep reading!

About Stitch & Hatch
At Stitch & Hatch we have one passion: future-proofing how fashion works. It's our core belief that fashion can - and should - be created & sold digitally. And the way to ignite this change, is to combine new technology with a keen focus on the human element of change. A change that is powered by technology, but led by people.

We offer brands a mix of SaaS and services and this role will focus on our offering in the fashion design & development space. 

The Stitch Hub was born from a desire to empower creatives to create without waste by using 3D and through that, change the way fashion is created. To do that, we offer fashion brands a unique combination of digital tools, education and 3D fashion expertise. The Hub enables brands and retailers to scale their 3D collection development workflow in a visual way. The Stitch Academy helps creators of all kinds upskill in 3D. Finally, our 3D Transformation services help brands create, nurture and expand the ideal environment for digital innovation to transform their business processes. We are currently helping brands like Calvin Klein and Scotch & Soda in their 3D journey

Our Digital Showroom is used by big name brands in fashion like Tommy Hilfiger, Havaianas and The North Face, who use it to drive the majority of their wholesale revenue. We are passionate about digitizing wholesale selling; allowing for powerful moments between fashion brands and retailers; tackling the inefficiencies and waste of wholesale selling and making it smarter, faster and more sustainable. 

We are a team of 45 passionate people from over 15 nationalities, ranging from fashion designers, developers, training specialists to marketers and biologists. Each one of us embodies the passion to change how fashion makes fashion and what this change represents. The excitement of its potential. The grit to push through uncertainty and the curiosity it requires to turn a “No” into action. 


Sounds exciting! Tell me more about the role! 

We consider our Transformation teams to be our “secret sauce”, because real change can only happen if you combine the right technology with a keen focus on human change. As a business, we want to be the co-pilot to a brands' digital journey as they start working with Stitch and the Senior 3D Transformation Manager plays a pivotal role in ensuring our customers' success. 

In this role you will drive customer adoption and retention together with a team of experts, ensuring that we build long-term relationships, onboard customers successfully and have them see value from our products and services as soon as possible. 

This role requires you to be highly collaborative, able to think on your feet and navigate a customers' organization with ease. Here's some of the bigger topics you'll be tackling with the team:

Be a trusted advisor for our customers, proactively addressing concerns while anticipating future needs & opportunities.
Conduct stakeholder assessments & map out communication plans. 
Become the account's advocate within the company, being the customer voice internally.
Guide clients through implementing The 3D Hub & 3D apparel design tools. Creating onboarding plans and onboarding new customers, collaborating with the Sales team to ensure a smooth transition.
Be a change management facilitator, preparing the users & stakeholders to be part of the ?team of the future?, teaching the client to be self sufficient within the service to influence technology adoption
Guide in improving workflow by implementing 3D end to end digital product creation. Improving processes as a new way of working, to transform the workflow from 2D to 3D 
Collaboration with the product team as a key success factor and close collaboration with other teams such as: Academy, Customer Operations, Sales and Marketing.
Identify opportunities for additional services within the account to increase the delivered value. 
Run reports for management and for the client with qualitative and quantitative data, allowing the customer to make better decisions.


What about you? 

Are you excited about the role? We hope so! Here's what we're looking for in you:

• 5+ years experience in customer success, consultancy or customer transformation: you know what it's like to work with large customers, how important it is to build relationships and build trust through expertise.
• 5+ years of experience in the fashion and apparel industry, ideally in 3D, but acceptable if not.
• Self-starter & entrepreneurial mindset: you don't need us to tell you what to do. You'll dive in and define it yourself.
• Deep understanding of the apparel product creation process in a business setting
• You have experience of having worked in technology companies, preferably SaaS and startups.
• Strong change management experience, with demonstrated experience with technology rollout and adoption
• A strong, positive, empathetic person that loves customer interaction. Excellent active listening and interpersonal skills.
• Stakeholder management: stellar communicator, written, verbal, informal conversations or formal presentations, you've got it all covered!
• Excellent presentation skills. Comfortable and engaging delivery style
• Ability to work effectively and manage multiple projects and tasks concurrently
• Problem-solver: you love solving puzzles, big and small. Whether it's process improvements, customer complaints or a business challenge - you are driven by the ability to come up with new and better solutions.
• Ability to engage and drive trust with internal teams to foster collaborative partnerships
   

What else? 
STITCH & HATCH is not your typical SaaS scale-up. We were born at PVH Europe and are the company?s first “corporate” start-up. Being part of a bigger company does come with perks, this is what STITCH & HATCH can offer you:

Flexibility in how you schedule your workday. What works best for you and your team is up to you and your team.
Autonomy and empowerment. You are given the trust and accountability to drive value and make our customers happy. 
Special budget for training. We deeply believe in individual and collective growth, as the foundation for the success of our company.
Ability to gain close experience with large global fashion brands and the opportunity to make a real change in the Fashion Industry with a game-changing product.
A laptop of choice and any peripherals to make your day easy and productive.

Aced the above? Apply! 
No need for long motivation letters, the only thing we would like to hear when you apply, is WHY? Why STITCH & HATCH and why this role?