Platform Operations Specialist

Expected responsibilities:
Support Incident Management Lead and the rest of Platform Operations Team in assessing the severity of the issues and prioritizing the tickets assigned to the issues;
Triage and investigate live issues on E-commerce website in coordination with technical support team and product teams;
Lead the coordination and communication of the team to the other Ecommerce teams regarding the status of the issues, related Jira tickets and reports;
Be the main point of contact for the internal stakeholder and external partners in regards to issues on live website;
Monitor the performance of the website periodically through different systems and alert the relevant person/team when needed;
Align technical and commercial activities on live platform with the aim of ensuring platform stability and access by users at all times.

Expected skills:
A team player who enjoys networking and helping others to solve problems;
Experience with Ecommerce, QA or support role (min 1 year of full professional experience);
Neat organizational skills;
Analytical and detailed-oriented mindset who finds joy in investigation and solution-seeking processes;
Expertise with Microsoft Office package (Excel, Powerpoint);
Experience with JIRA, Confluence;
Experience with monitoring tools like Dynatrace, Grafana is a plus;
Fluent in English.