Platform Operations Specialist PVH - Ecommerce (Tommy Hilfiger and Calvin Klein)

Join our PVH Ecommerce division:
The Ecommerce team is responsible for managing the European owned-and-operated tommy.com and calvinklein.com sites across all European markets. The team executes all necessary functions to manage the Ecommerce business end-to-end. Both brands are growing at a rapid pace and have very ambitious growth targets for the coming years.
The team is 115+ people strong and will expand significantly by the end of the year. Our team consists of highly motivated and skilled professionals from various cultural backgrounds and nationalities, making it an inspiring environment to work in.
As the own-and-operated Ecommerce business is one of the main growth opportunities for both brands, there is a high focus in the organization to support the Ecommerce expansion.

The Team:
Spanning across 26 locales and available in 7 different languages, the Tommy Hilfiger and Calvin Klein European sites are visited by millions of visitors per month. The Platform Operations Team is responsible for operationally running the e-commerce platform by offering first-line support in case of any incidents, to ensure a best-in-class experience serving our 2 main brands. We strive to ensure that calvinklein.com and tommy.com don't just look amazing - but perform like clockwork and anticipate our customer's needs.

Responsibilities

• Support Incident Management Lead and the rest of Platform Operations Team in assessing the severity of the issues and prioritizing the tickets assigned to the issues;
• Triage and investigate live issues on E-commerce website in coordinations with technical support team and product teams;
• Lead the coordination and communication of the team to the other Ecommerce teams regarding the status of the issues, related Jira tickets and reports;
• Be the main point of contact for the internal stakeholder and external partners in regards to issues on live website;
• Monitor the performance of the website periodically through different systems and alert the relevant person/team when needed;
• Align technical and commercial activities on live platform with the aim of ensuring platform stability and access by users at all times.

The ideal candidate

• A team player who enjoys networking and helping others to solve problems;
• Experience with Ecommerce, QA or support role (min 1 year of full professional experience);
• Neat organizational skills;
• Analytical and detailed-oriented mindset who finds joy in investigation and solution-seeking processes;
• Expertise with Microsoft Office package (Excel, Powerpoint);
• Experience with JIRA, Confluence;
• Experience with monitoring tools like Dynatrace, Grafana is a plus;
• Fluent in English.

What You Can Expect from Us:

• A company culture that fosters development, offering training and learning opportunities through our very own PVH University 
• An international environment which respects diversity, equality, and individuality 
• A monthly Covid home- office budget
• A smart work program that empowers our associates to work from home in the Netherlands, within a flexible schedule 
• A beautiful state-of-the-art Campus awaiting you upon our return to the office

PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.