People Advisor (HR Advisor)

About PVH Corp.
PVH is one of the most admired fashion and lifestyle companies in the world. We power brands that drive fashion forward - for good. Our brand portfolio includes the iconic CALVIN KLEIN, TOMMY HILFIGER, Van Heusen, IZOD, ARROW, Warner's, Olga and Geoffrey Beene brands, as well as the digital-centric True&Co. intimates brand. We market a variety of goods under these and other nationally and internationally known owned and licensed brands. PVH has over 40,000 associates operating in over 40 countries and $9.9 billion in annual revenues. That's the Power of Us. That's the Power of PVH.

The Team
Sitting within the wider HR team, the Employee Experience team is responsible for building and developing a strong workability culture with an engaged and healthy workforce. We deliver exceptional service and support to our associates and people managers with the aim to increase engagement and create a culture where associates feel able safe to speak out. We take the lead on ensuring that our end to end employee journey gives our associates and people managers the best experience possible during their career with us.

The Position 
The People Services Advisor plays a critical role in defining the experience of our Associates at all levels. Delivering exceptional service & support to our associates and people managers with the aim to increase efficiency, service and engagement. 
Pairing detailed HR knowledge with a service mindset, this role delivers on core HR services while constantly driving process simplification; ensuring information is readily available and providing support & coaching when necessary. 
In this role, you will support different associates at different levels with a range of of questions ranging from standard to complex, analyze appropriate solutions and escalate problems where necessary. You will do this by managing our People Services Portal, face to face or by phone. You will work with COEs and COCs, IT, and other business areas to gather information, improve processes and resolve issues. As you work through these issues, you will play a key role in documenting new processes to effectively assist our customers.

Key Responsibilities:

• Act as first point of contact in advising and coaching associates on HR services relevant to key employee life cycle events (onboarding, wellbeing, training needs, benefits, vacation, exit management, core data, document needs, as well as travel & relocation etc.) and personal lifecycle events (e.g. marriage, having kids, time-off)
• Manage, track and solve queries through the system in the given SLA framework
• Closely collaborate with other HR teams/COEs to resolve queries / requests and forward to other HR areas as appropriate (Employee Experience Specialist, CoCs, CoEs)
• Manage & host onboarding for new hires, liaising with internal stakeholders (e.g. IT / facilities) to provide 5-star service and a compelling experience within the given guidelines and service principles
• Collaborate with IT/Facilities/Peoples place for onboarding to ensure a smooth onboarding process and implement improvement where and as needed.
• Analyze the request patterns from the assoociate by collecting and analyzing associate feedback and data and a providing insight to the EE specialist.
• Conduct exit interviews with employees leaving the company and provide analysis of the results.
• Support Manager with Crisis Management when this arises
• Voice of the Associate: Develop a keen understanding of the voice of our Associates, understanding their needs and ensuring we deliver on these 
  
  The Ideal Candidate:
• Degree in Human Resources or Business Administration
• Minimum 2 years of HR Advisory Experience and broad HR expertise
• High level of customer orientation / understanding of employee experience
• Ability to deal with all levels of seniority within the business
• Ability to remain professional and courteous with customers at all times, especially handling difficult situations
• Interaction and advisory skills, high degree of empathy
• High sense of urgency
• Ability to use judgement and out of the box thinking to ensure employee satisfaction
• Ability to use judgement
• Knowledge on HR processes and guidelines at PVH
• System affinity 
  
  What You Can Expect from Us: 
• A company culture that fosters development, offering training and learning opportunities through our very own PVH University
• An international environment which respects diversity, equality, and individuality
• A monthly Covid home- office budget
• A smart work program that empowers our associates to work from home in the Netherlands, within a flexible schedule
• A beautiful state-of-the-art Campus awaiting you upon our return to the office