Knowledge Manager (Freelance)

About PVH Corp.
PVH is one of the most admired fashion and lifestyle companies in the world.
We power brands that drive fashion forward - for good.
Our brand portfolio includes the iconic CALVIN KLEIN and TOMMY HILFIGER. We market a variety of goods under these and other nationally and internationally known owned and licensed brands. PVH has over 40,000 associates operating in over 40 countries and $9.9 billion in annual revenues. That's the Power of Us. That?s the Power of PVH.

About Tommy Hilfiger
Tommy Hilfiger, which was acquired by PVH Corp. in 2010, is a global apparel and retail company with more than 16,000 associates worldwide. With the support of strong global consumer recognition, Tommy Hilfiger has built an extensive distribution network in over 90 countries and more than 1,400 retail stores throughout North America, Europe, Latin America and the Asia Pacific region. Global retail sales of the Tommy Hilfiger brand were $9.2 billion in 2019

Founded in 1985, Tommy Hilfiger delivers premium styling, quality and value to consumers worldwide with a brand portfolio that includes TOMMY HILFIGER and TOMMY JEANS.
Tommy Hilfiger is one of the world?s most recognized premium designer lifestyle groups and is recognized for celebrating the essence of “classic American cool” style, featuring preppy with a twist designs.

Its focus is designing and marketing high-quality men's tailored clothing and sportswear, women's collection apparel and sportswear, kidswear, denim collections, underwear (including robes, sleepwear and loungewear), footwear and accessories. Through select licensees, Tommy Hilfiger offers complementary lifestyle products such as eyewear, watches, fragrance, swimwear, socks, small leather goods, home goods and luggage.

About Calvin Klein
At Calvin Klein, we believe in fostering an inclusive and collaborative culture by celebrating different perspectives, backgrounds and beliefs to truly connect with our associates and consumers. Join us and have a meaningful impact on the world and endless opportunities to design your future. Calvin Klein is a fashion lifestyle brand with bold, progressive ideals and a sensual aesthetic that is recognized worldwide. Our modern and minimalist approach to design, provocative imagery and authentic connection to culture has resonated with customers for over 50 years. Founded in 1968 by Calvin Klein and his business partner Barry Schwartz, we have built our reputation as a leader in American fashion through the distinct Calvin Klein brand lines and a licensed range of products. Global retail sales of Calvin Klein brand products exceeded $9 billion in 2019 and were distributed in over 110 countries. Calvin Klein employs over 11,500 associates globally. We were acquired by PVH Corp. in 2003.

The Team
PVH Europe is on a mission to redefine the fashion industry by driving full digitization along the company's entire value chain, from product design all the way to the end-consumer. Technology is at the heart of this. The Technology team aims to become the driving force in the organization for technology strategies & tools that enable the company's growth and create ever-increasing value for the end-user; be it for the PVH organization, the employees, our customers or consumers. 

The support team is part of Infra & Ops and fits within the wider Technology department. Infra & Ops is responsible for Networking, Compute & Cloud, End User Infrastructure and Support. Support within PVH Europe is multibrand (Tommy Hilfiger, Calvin Klein and Heritage) and works from its new state-of-the-art Campus in Amsterdam. 
The team closely collaborates with colleagues and partners around the globe. Support strives to bring meaningfull solutions, be customer centric and deliver amazing experience. 

With 4 domains running on the latest tech:

• Omni channel focused B2C (Retail), 
• Digital wholesale B2B experiences pushing the boundaries, 
• State of the art Campus in Amsterdam and offices in Europe (P&C) digital workplace is anywhere anytime, 
• Supply Chain and finance (SC&F) at scale innovating continuosly to drive efficiency and supply our customers. 
  Support is an important function within Infra & Ops and for Technology to achieve its vision and purpose. It indirectly enables PVH Europe in its journey to drive fashion forward for good.
   

The Position 
We are looking for a Knowledge Manager who is passionate about promoting and utilizing knowledge assets. 
You own the Knowledge Management process for the PVH Europe organization and collabortate with knowledge managers in other regions to continuously improve the process. You will work with internal and external stakeholders to ensure knowledge is always up to date and avaialable to everyone within PVH. 

Reporting into the Head of Support PVH Europe the Knowledge Manager is responsible for creating joint activities through workshops, meetings, trainings and other means to strengthen connections which aid information exchange throughout the PVH organization utilizing ServiceNow. 
You support teams with the creation of knowledge articles, Standardize, implement new ideas and drive improvement / innovation projects from a knowledge management structure perspective. Building and maintaining positive and meaningful relationships with stakeholders.

We are looking for a dedicated Knowledge Manager to be responsible for maintaining a consistently relevant and up to date Knowledge Base which ebales the shift left and empowerment strategy. 
The Knowledge Manager is a demanding function and will require hands-on, such as article creation, standardization, technical innovation and continuous interaction with cross organization teams in different regions.
Your main tasks, however, include uildoing partnerships, managing projects which continuously improve the knowledge base and analyzing metrics to drive initiatives.

To be successful you should demonstrate strong communicative and analytical skills. You should also demonstrate excellent writing and empathic skills.


Key Responsibilities:

In general, the responsibilities cover a wide range of applications including but not limited to:

• Knowledge management 
• Providing a knowledge plan to all stakeholders to enable knowledge centred services.
• Leading continuous improvement for the Knowledge Base and Knowledge Management process.
• Identifying customer needs and deliver within the business context.
• Manage all knowledge relevant to PVH associates, L1, L2 and L3 teams. 
• Ensure subject matter experts provide relevant knowledge articles and co-create where required. 
• Perform quality assurance on all knowledge articles to ensure they align with standards, are easy to read, find, understand and apply.
• Building and Maintaining partnerships
• Maintaining positive relationships with all stakeholders by identifying needs and overseeing knowledge availability within the company and domain context.
• Building partnerships and liaising with team leaders to determine the knowledge requirements. and identify gaps.
• Transformation and Innovation
• Assessing feedback and using your creativity to establish, improve, and refine the knowledge base.
• Assessing customer feedback and using their expertise to establish, improve, and refine knowledge.
• Performance, cost and quality
• Determining ways to reduce costs without sacrificing customer satisfaction.
   

The Ideal Candidate:
Having and being willing to further develop the following skills:

Personality Traits:

• Emphatic, Punctual and passionate for sharing knowledge 
• Excellent listener and strong communicator
• Strong teamwork skills and attention to detail without loosing the bigger picture.
• Excellent written and verbal communication skills in English (other languages is a nice to have)
• Able to manage sensitive and sometimes confidential information
• Self-motivation and able to take responsibility
• Highly organized, analytical and energitic 
• Knows how to sprinkle a bit of fun on top of the job
• Open minded and embodies PVH values 
   

Technical skills:

• Expert knowledge of ITIL and ITSM (Topdesk / ServiceNow)
   

Background
In general, knowledge manager positions often require candidates to have an appropriate business-related degree, and ideally up to 2 years experience in a related function.
 

• Natural curiuosity to keep learning and understand organizational complexity
• Strong improvement and quality control skills.
• Understanding of Agile fundamentals and Lean methodology 
• Good understanding of knwledge bases and related processes
• Expert translating knowledge into understandable overviews whichh can be used in practice.
   

PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.