HR Operations Administrator

The role of HR Operations Administrator is crucial in providing support to the HR Operations Specialist to drive forward the development and delivery of smooth and efficient HR operations. As subject matter expert on HR Administrative topics and HR core systems, Operations Administrator partners with other HR functions in execution of administrative transactions and processes, payroll and associates? records management along the complete employee lifecycle and in accordance with relevant policies and regulations.

Responsibilities

Core activities:

• Manage, resolve and track Associates' individual requests (cases) via People Services Portal (including but not limited to: public transport subscriptions, travel allowance, leave of absence registration, employer's statement, visa enquiries, employee pay slips, etc.). Liaise with Payroll, HR Advisors and CoEs if needed to achieve resolution of Associates' requests.
• Support HR Operations Specialists in administering employee lifecycle (30% ruling applications, HSM registrations and deregistration, transportation subscription management)
• Maintain vital associate documents Document Management System. Act as a gatekeeper for completeness of associate files and data accuracy (immigration etc.)
• Support HR Operations Team with reporting
• Audit and process pension enrollments and mutations and insurance contributions
• Support internal and external data audits, provide reports on associate data (sox, GDPR, visa, travel subscriptions)

Continuous improvement:

• Drive continuous improvement initiatives for effective workforce administration: identify problems, make recommendations and implement change. Engage with wider HR team to deliver various HR Operational projects (for example new policy implementation).Responsible for maintaining updated knowledge articles and internal library of processes and procedures available to relevant stakeholders.
• Share experience and knowledge with the team and support continued development of all HR Ops colleagues

Profile/ Requirements

• Excellent communication skills and outstanding customer service
• Enjoys fast-paced customer service environment
• Transactional and technical knowledge in HR Admin (payroll administration, core data, document management).
• Clear understanding of process interdependencies, HR policies and guidelines.
• Compliance and risk focused mindset.
• Outstanding attention to detail, professionalism.
• Ability to learn quickly, analyze information and exercise good judgment.
• Self-motivated and self-managing, with excellent time management and organizational skills.
• Extraordinary team player with interest and ability to provide support and coach other team members to success.