Freelance Senior Process Specialist Digital Sales

Join our PVH Ecommerce division:

The Ecommerce team is responsible for managing the European owned-and-operated tommy.com and calvinklein.com sites across all European markets. The team executes all necessary functions to manage the Ecommerce business end-to-end. Both brands are growing at a rapid pace and have very ambitious growth targets for the coming years.

The team is 115+ people strong and will expand significantly by the end of the year. Our team consists of highly motivated and skilled professionals from various cultural backgrounds and nationalities, making it an inspiring environment to work in

As the own-and-operated Ecommerce business is one of the main growth opportunities for both brands, there is a high focus in the organization to support the Ecommerce expansion.

The Team:

Spanning across 26 locales and available in 7 different language the Tommy Hilfiger and Calvin Klein European sites are visited by millions of visitors per month. The Platform & Product team is responsible for digital product development of this best-in-class Ecom platform serving our 2 main brands. We strive to ensure that calvinklein.com and tommy.com don’t just look amazing - but performs like clockwork and anticipates our customer’s needs.

The Role:

As a Platform Process Specialist, you are accountable to ensure all the Operations process are captured and kept up to date. The role is a key stakeholder for audit activities next to focusing on improving processes and driving operational excellence within the team. you will work in a highly dynamic environment, bringing a blended set of skills across business and tech to bridge teams and provide expertise to a varied audience

Curious to find out more? Here is an overview of how will drive value day-to-day:

• Accountable for all Platforms operations processes.

  
  

• Own all documentation and maintenance of processes within the team.

  
  

• Work closely with audit team and identify risk areas and create a plan on how to improve and mitigate risks within the processes.

  
  

• Maintain and be the knowledge base with the team.

  
  

• Initiate improvement projects based on problem deep dives.

  
  

• Collaborate closely with the IT team to address issues reported by consumers and or users, support in identifying how to best solve these and analyse reoccurring challenges to drive structural fixes.

  
  

• Driving operational excellence initiatives - constant improvement of service levels.

  
  

• Support the Platform Operations team with projects.

The Ideal Candidate:

Has a broad understanding of processes and has a detailed eye and ability to draw these out. Can understand and translate IT concepts towards business processes and ability to identify opportunities for improvements.

• 3+ Years’ experience in Business Analysis and Process Improvement & Implementation.

  
  

• Proficient in Confluence, Asana and process mapping tools.

  
  

• Business analytical skill.

  
  

• Knowledge of ecommerce business processes,

  
  

• Experience with audit requirements/requests.

  
  

• People management experience: establish and maintain relationships within the (IT) team and with internal and external partners that drive development and collaboration.

  
  

• High standard of ethics, integrity and confidentiality.

  
  

• Detail orientated improvement skills.

  
  

• Excellent stakeholder management experience.

  
  

• Project management experience.