Freelance Platform Operations Specialist

About PVH Corp.

PVH is one of the most admired fashion and lifestyle companies in the world.

We power brands that drive fashion forward ? for good.

Our brand portfolio includes the iconic CALVIN KLEIN and TOMMY HILFIGER. We market a variety of goods under these and other nationally and internationally known owned and licensed brands. PVH has over 40,000 associates operating in over 40 countries and $9.9 billion in annual revenues. That's the Power of Us. That?s the Power of PVH.

Join our PVH Digital Sales division:

The Ecommerce team is responsible for managing the European owned-and-operated tommy.com and calvinklein.com sites across all European markets. The team executes all necessary functions to manage the Ecommerce business end-to-end. Both brands are growing at a rapid pace and have very ambitious growth targets for the coming years.

The team is 115+ people strong and will expand significantly by the end of the year. Our team consists of highly motivated and skilled professionals from various cultural backgrounds and nationalities, making it an inspiring environment to work in.

As the own-and-operated Ecommerce business is one of the main growth opportunities for both brands, there is a high focus in the organization to support the Ecommerce expansion.

The Team:

Spanning across 26 locales and available in 7 different languages, the Tommy Hilfiger and Calvin Klein European sites are visited by millions of visitors per month. The Platform Operations Team is responsible for operationally running the e-commerce and Partner Program platform by offering first line support in case of any incidents, to ensure a best-in-class experience serving our 2 main brands. We strive to ensure that calvinklein.com and tommy.com don´t just look amazing - but perform like clockwork and anticipate our customer´s needs.

The Position:

As an Incident Specialist within the Platform Operations team, you will be the bridge between the business and product teams. You are responsible for enabling many different teams, creating value by guiding and advising business teams how to best align with all the jobs and processes within the Digital Sales Environment. Be involved in campaigns that generate a lot of visibility. Learn everything there is to know about how a global e-commerce platform works.

Expected responsibilities:

• Support Incident Management Lead and the rest of Platform Operations Team in assessing the severity of the issues and prioritizing the tickets assigned to the issues;

• Triage and investigate live issues on E-commerce website in coordination with technical support team and product teams;

• Lead the coordination and communication of the team to the other Ecommerce teams regarding the status of the issues, related Jira tickets and reports;

•  Be the main point of contact for the internal stakeholder and external partners in regards to issues on live website;

• Monitor the performance of the website periodically through different systems and alert the relevant person/team when needed;

• Align technical and commercial activities on live platform with the aim of ensuring platform stability and access by users at all times.

Expected skills:

• A team player who enjoys networking and helping others to solve problems;

• Experience with Ecommerce, QA or support role (min 1 year of full professional experience);

Neat organizational skills;

• Analytical and detailed-oriented mindset who finds joy in investigation and solution-seeking processes;

• Expertise with Microsoft Office package (Excel, Powerpoint);

Experience with JIRA, Confluence;

Experience with monitoring tools like Dynatrace, Grafana is a plus;

• Fluent in English

PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.