Email Communications Specialist. (Freelance)

The Position 
We are looking for an Email Communications Specialist who leads the Operational Email roadmap resulting in adding and optimizing additional touchpoints for the Tommy Hilfiger and Calvin Klein Ecom business. As Email Communications Specialist, you'll be the link between the Customer Service-, CRM and Operations Ecom teams. By implementing engaging email communication, you increase band loyalty, clickthrough- and opening rates. 

Key Responsibilities:

• This role will be responsible for managing all consumer communications during post-purchase consumer journey, and will supports the E-com Operations Omni channel and CRM team in optimizing all transactional emails.
• Manage end-to-end the implementation of new emails
• Manage the creation and delivery of ad hoc mass communication.
• Set & manage a consistent procedure to review the content of all the transactional emails to ensure error free communication.
• Monitor daily the email dashboard to assure that all the emails are delivered to the customers.
• Conduct A/B testing.
• Assist CRM team on updating and testing the content of the emails.
• Assist CRM team on editing codes in Salesforce for making the emails more dynamic.
• Work with stakeholders across the company (Customer Service, CRM, Fulfillment, etc.) to support the post purchase journey.
• Create reports and analyze the impact of transactional emails to the customers.
• Recommend new features and improvements through constantly analyzing the current emails.
  
  The Ideal Candidate:
• 3+ years' proven operational experience in an E-commerce role. 
• Understanding of Ecommerce fulfilment process and how to achieve cost effective business solutions while maintaining high levels of customer satisfaction.
• Knowledge of Salesforce Marketing Cloud.
• Knowledge of Omni business processes.
• Continuous improvement skills.
• Stakeholder management experience.
• Team management experience.
• Project management experience.
• Strong communications skills.
• Curiosity.
• Detail-oriented.